Chat content moderation via Trust & Safety tool
Content moderation tool (TnS, Trust & Safety) allows you to replace inappropriate words in chat with some mask like ** on-the-go, whithout manual modification.
You can create separate rules for each word or regexp you need to replace or use a ready list of words, saved in .txt file.
Here is a blog post on Medium about different use cases of ConnectyCube Trust & Safety tool.
Create moderation rule
Follow steps below to create the rule
Log into your admin panel (Or your own link for Enterprise plan)
Navigate to the app you wish to create rule for
Note: The rule will be applied only to specific application, for each application you need to create rules separately.
Navigate to 'Chat' tab in menu
On the right upper corner navigate to 'TnS' tab
Click 'Add message rule' button
Fill all needed fields. For each rule you can enter:
Name - name of the rule;
Mask - symbols (word) which must be used instead of the bad word(s).
Score - shows how bad this word is (if number is big - very bad, if small - not so bad). It is possible to save value from "1" to "1000" for this field.
RegExp - is a sequence of characters that define a search pattern, mainly for use in pattern matching with strings, or string matching, i.e. "find and replace"- like operations. Please don't use invalid regex.
String or dictionary - it is bad word(s) that need to be filtered.
If you’re going to upload the file with the words fill the form the following way
The cognates order in the dictionary should be from the longest to the shortest. If you want to add 2 words "dailyfantasycricket.com" and "dailyfantasycricket", you should write each word from new line, the first word should be "dailyfantasycricket.com" and the second - "dailyfantasycricket".
It is possible to save value in the RegExp and String fields (or Dictionary) at the same time but the RegExp field has a bigger priority. Your file should look the following way:
Click 'Add score group' button
Fill all needed fields according to your requirements
If the user writes blocked word in a chat message you will see it as ‘Blocked’ in the messages history in admin panel:
If you want to ban specific user - follow these steps:
On the right upper corner navigate to 'Bans' tab
Click 'Add ban' button
Fill all needed fields
You can check User ID navigating to Users tab in ID column
If a user is in the ban list then he will not be able to login to chat.